Customer Care Center IR Touch Electronic Queue Management System

Queuing system is a solution to improve customer service. It helps you to create solution for improving customer service and staff optimization. System is meant to improve customer service processes. Providing the customers with the information about the place in queue when taking a number. System stores all data, which can be used to analyze:

• the amount of customers
• response times
• servicing durations per sections
• employee working time
• calculate the amount of unsatisfied customers (who leave before being served)

Feature

• Support for Multiple Language,such as Arabic/French/Russia/English/Italian/Germany and etc even local language
• Sub Service munu also supported
• The LED display can show ticket number announced
• A calling voice for ticket number will announce from the speaker which inbuilt the ticket dispenser
• Real time report will generate and can export to excel and print it out for better statistic and analysis

Benefits

• For Customers
  Better time management. Customers no longer need to physically stand around waiting for service. Now they are free to organize their time, say, shopping in the mall, while they are on the queue and be informed the approximately ready time.

• For Staff
  Improve staff productivity and work more efficiency

• For Corporate
  Improve brand image by providing customer care service. Useful customer data enables corporate loyalty program.

Specification

Queue Ticket Machine Hardware

• PC Server with Dual Core with 4GB RAM, 64GB SATA HD
• Install Windows OS
• 17 inch IR Touch Screen LCD Display
• Thermal Printer
• Inbuilt amplifier and 2 speakers

•17 inch Touch Screen LCD display • Select Service Required. • Ticket is printed with selected service name, ticket number,number of waiting person, date & time,welcome message and advertising text • Includes Real Time Reporting Features. • Built in Industrial PC • Can Link to RS485 wired or wireless •Multiple Language support •Customizable

Queue Software

• Queue Management System software: control and manage the queues, can realize the function of Multiple language calling and Multiple language translation, and can realize the report statistic function
• Interface and language and ticket format can be customized, and you can add logo or some other information on the ticket, like time, waiting people, the information can be editable